Contact information
Contact Us
If you have questions regarding our solid 14K/18K gold hallmarks, IGI/GIA lab-grown diamond certifications, bracelet wrist sizing, chain millimeter widths, order status, insured shipping, or returns, our fine jewelry concierge team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Carat Goods |
| Website: | caratgoods.shop |
| Email: | support@caratgoods.shop |
| Phone: | +61 488 687 233 |
| Business Address: | 10 Waterford Court, Maroochydore, QLD 4558, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to high-value vault security protocols, microscopic gemological inspection benches, and specialized warehouse receiving workflows, please do not dispatch returned gold chains, diamond bracelets, or parcel packages to this address without obtaining an authorized return vault address and an official RMA number from our support team first.