Shipping policy

Shipping Policy

Thank you for choosing Carat Goods. We strive to provide a reliable, discreet, and fully insured shipping experience across Australia so you can receive your fine gold and diamond jewelry with complete peace of mind. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping with signature-on-delivery protection on all eligible solid gold jewelry, lab-grown diamond bracelets, chains, and fine accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each fine jewelry piece undergoes gold purity hallmark verification, diamond parcel authentication, box clasp safety latch testing, and tamper-evident presentation boxing prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via tracked, signature-required courier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier security handling for insured high-value parcels.

4. Discreet Tamper-Evident Packaging & Order Tracking

To safeguard valuable solid gold and diamond shipments from transit theft, all Carat Goods orders are dispatched in plain, unmarked outer shipping cartons with zero jewelry branding on the exterior label. Inside, your piece is nestled in a suede-lined keepsake box alongside official grading certificates and appraisal documentation. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Carat Goods is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.